Parking session started for a car you no longer own
A parking session has automatically started in your app for a vehicle you no longer own, use, or recognize as your current car (e.g., a sold car, a returned rental car, or an old company vehicle). The feature will automatically initiate parking in the account where it is activated, regardless of the current driver.
Root cause: This happens because express pay (formerly known as camera parking) remains activated for that specific license plate within your account settings. If the new owner or driver enters a camera-enforced parking facility, the system automatically bills the account where the feature is active, regardless of who is currently driving the vehicle.
What should you do?
To stop being charged for a car you have sold:
Wait for the current session to end. You cannot make changes while the car is actively parked.
After the session has stopped, disable express pay in the app.
Delete the vehicle's license plate from your profile.
Removing the car ensures you will not be billed for any future parking by the new owner.
Refunds for parking on previously owned cars
Refunds are not provided for finalized and charged parking sessions on vehicles no longer owned.
It is the user’s responsibility to manage vehicles listed in the app and disable express pay as needed.
Before enabling express pay, the app displays Terms & Conditions, which must be read and accepted to activate the feature.