If you encounter Error Code -1 or a similar technical error notification while using the app, it usually indicates a synchronization or compatibility issue. Please follow these steps to resolve the problem:
Recommended Troubleshooting Steps
Update the App: Check the App Store or Google Play Store to ensure you are running the latest version of our app.
Update Your Operating System: Verify that your smartphone's (iOS or Android) is updated to the most recent version to ensure full compatibility.
Refresh Your Connection: Try toggling your internet connection (Wi-Fi/Mobile Data) or restarting the app to clear temporary glitches.
Still Experiencing Issues?
If the error continues after following the troubleshooting steps, the case may require a more in-depth technical investigation. Internal review processes are in place to identify the root cause and ensure all account features are functioning correctly.